Frequently asked questions

cluubi is a platform for running sports clubs and academies end to end: memberships, enrollments, billing, notifications, programs, teams, calendar, attendance, call-ups and stats — with clear roles for admins, coaches, athletes and guardians.

Request a demo via the site contact form. We guide you, provide a trial with a basic setup, and when you are ready you activate the plan that fits your club.

From minutes to a few hours depending on data volume. Register members one by one or import Excel / Google Sheets templates (members, balances, history). cluubi validates data quality before you confirm the import.

Contact us for guidance. You can usually export from other tools and migrate with our templates. Always follow your country’s data-protection rules.

Not required. cluubi is built for mobile devices (phones and tablets) via Android and iOS apps, with web access when you need it.

No. One super-app for everyone. The club assigns roles and permissions so each person only sees and manages what they should.

The app and this site are available in Spanish (Colombia), English (United States), Portuguese (Brazil) and French (France).

No. The experience is intuitive for anyone who already uses a phone in day-to-day club operations.

Yes. We follow modern security practices and host on certified cloud infrastructure. Data is encrypted in transit and at rest as designed in the platform.

Yes. Upgrade or downgrade anytime. Changes and cancellations apply to the next billing period; the current period is not refunded.

Colombia is the primary market today, with regional expansion underway. Contact us if you operate elsewhere.

Pay by bank transfer or payment link. We keep adding options by country.

Authorized staff can download relevant operational data. Always comply with local data-protection laws.

Tell us. We evaluate value for the whole club community and prioritize continuous product improvements.

Besides the app, cluubi supports push notifications and operational messaging (e.g. reminders and notices), so you rely less on messy chat groups.

Via roles and authorizations: the club decides what each role can see and do (admin, finance, sports ops, etc.).

From the members board: add, choose the type and complete the form. Invite them to sign up in the app immediately or later.

Staff with multiple roles, coaches, athletes, guardians and, if needed, vendors to track club expenses.

Any authorized club member (except vendors). For legal compliance, minor access follows the country’s minimum age rules.

Yes. Season enrollments, clone prior requirements and fees, and run multiple programs (training, tournaments, camps) in parallel.

Yes. Attach several guardians and choose who pays the family’s fees.

Yes. Parents who also coach or enroll in a club program are common.

Family-group info, attendance, invoices and balances, payment history, calendar and related teams — as authorized by the club.

Manage their teams: attendance, planning, call-ups and related calendar, with member visibility scoped by permissions.

Yes: partial or full scholarships, family rates and extra charges on periodic billing.

You can reverse entries; they remain in account history for audit and traceability.

Whatever your club needs to operate: profile, photo and enrollment documents, among others.

Yes, with authorized staff: reversals and edits are audited while keeping invoices and payments consistent.

Team and individual sports. Colombia ships preconfigured disciplines (soccer, indoor soccer, basketball, volleyball, beach volleyball, skating, swimming, BMX, taekwondo, martial arts, chess, canine training and more). Clubs can configure additional sports.

Yes. Ideal for multi-sport clubs, with structure per discipline.

Yes. Use sport presets or define your own categories.

Yes. Classify practice programs, leagues or other tournaments and build calendars per program and team.

Yes. Authorized coaches mark attendance in a few taps; guardians can be notified.

Yes. Plan and track completion by stage (warmup, tactical, technical, physical, recovery) with sport templates.

Yes. A practical touch tactical board for planned drills; we keep improving the toolkit.

Yes. Select call-ups, notify and keep the list visible to athletes and guardians.

Yes. Capture stats during matches to track team and athlete performance.

Create an event, link team and program, set date, duration, recurrence and venue. Defaults depend on event type.

Yes. Club-wide or team/program-scoped events in seconds.

Yes. Edit, cancel or delete; when canceling you can record a reason and notify stakeholders.